LA Restoration Rentals rents equipment rather than selling it, so this page covers how rentals, returns, cancellations and refunds work. If you have a question about a specific order, call us at (310) 493-2162.
Rentals, not sales
The machines on this site are rented for a booked period, by the day, the week or the month. At the end of that period the equipment is returned to us, or we collect it. Renting is not a purchase, so a standard retail return does not apply.
Returning equipment
Equipment should be returned, or made available for pickup, at the end of the rental period, in good working order and reasonably clean, with normal wear from proper use expected. If you need the equipment for longer, contact us before the period ends and we will arrange an extension where possible.
Cancellations
If you need to cancel or change a rental, contact us as early as you can. The sooner you let us know, the more easily we can adjust the booking. Cancellation terms depend on the timing and on the rental arrangement for your order.
Refunds
If a refund is due, for example where an order was cancelled in time or a charge was made in error, it is returned to the original payment method. Payments are processed by our payment provider, and a refund can take a few business days to appear depending on your bank or card issuer.
Problems with equipment
If equipment arrives faulty or does not work as it should, contact us right away at (310) 493-2162 so we can repair, replace or credit it. Please do not attempt significant repairs yourself.
Damage and loss
Responsibility for the equipment while it is on hire, including any damage or loss beyond normal wear, is set out in your rental arrangement. Contact us if you are unsure what applies to your order.
Questions
For anything about a rental, a return, a cancellation or a refund, call LA Restoration Rentals at (310) 493-2162.